Refund & Cancellation Policy

Last Updated: October 4, 2026 Debra Moore Quality Solutions LLC (“DMQS,” “we,” “us,” or “our”) is committed to providing high-quality consulting services, professional training, books, digital products, templates, tools, and educational resources. This Refund & Cancellation Policy explains the terms that apply to purchases and scheduled services. CONSULTING SERVICES Consulting engagements may require a deposit or advance payment before work begins. Specific payment, cancellation, rescheduling, and refund terms will be identified in the applicable proposal, Statement of Work (“SOW”), consulting agreement, or invoice. Unless otherwise stated in a written agreement, fees for services already performed are non-refundable. If a project is cancelled before completion, the client remains responsible for work completed and approved expenses incurred through the effective cancellation date. Any unused prepaid amount remaining after applicable charges have been deducted will be handled according to the applicable agreement and applicable law. CONSULTATIONS AND APPOINTMENTS We understand that schedules can change. Clients who need to cancel or reschedule a scheduled consultation or appointment should contact DMQS as soon as possible. Unless different terms are provided when booking, we request at least 24 hours' notice for cancellations or rescheduling. Appointments cancelled with less than 24 hours' notice, or missed without notice, may be subject to a cancellation fee or forfeiture of amounts paid, where permitted by law. DMQS may make reasonable exceptions for emergencies or other circumstances at its discretion. TRAINING SERVICES Cancellation and refund terms for instructor-led, virtual, onsite, or customized training may vary depending on the program. Customized training fees associated with preparation, course development, travel arrangements, materials, or other work already performed may be non-refundable. Any program-specific cancellation requirements will be disclosed during registration, in the applicable proposal, or in the training agreement. DIGITAL PRODUCTS AND DOWNLOADS Due to the nature of downloadable digital products, including templates, toolkits, worksheets, forms, dashboards, guides, training materials, and other electronic resources, digital purchases are generally non-refundable once the product has been delivered, downloaded, or access has been provided, except where required by applicable law. If you experience a technical problem accessing a purchased digital product, contact DMQS so we can assist you. If you receive an incorrect file or a file is materially defective, please contact us so we can review the issue and provide an appropriate correction or replacement. BOOKS AND PHYSICAL PRODUCTS Books or other physical products purchased directly from DMQS may be eligible for return or replacement if they arrive damaged, defective, or incorrect. Please contact us within 14 days of delivery with your order information and a description of the issue. Products purchased through Amazon, Kindle Direct Publishing, another marketplace, retailer, or third-party seller are subject to that seller's applicable return and refund policies. Refund requests for those purchases should be directed to the seller from which the product was purchased. CUSTOM OR PERSONALIZED PRODUCTS Customized, personalized, or client-specific materials generally cannot be returned or refunded once development or production has begun, except where required by law or otherwise provided in a written agreement. DUPLICATE OR ERRONEOUS CHARGES If you believe you were charged more than once for the same transaction or that a billing error occurred, please contact DMQS promptly so the transaction can be reviewed. REFUND PROCESSING When a refund is approved, it will generally be issued using the original payment method when reasonably possible. Processing times may vary depending on the payment provider or financial institution. DMQS CANCELLATIONS If DMQS must cancel a paid consultation, training session, or service before it is provided, we will generally offer rescheduling, a credit, or an appropriate refund for the affected service, depending on the circumstances. CHARGEBACKS AND PAYMENT DISPUTES Customers are encouraged to contact DMQS first if there is a concern regarding a transaction. We will make reasonable efforts to investigate and resolve legitimate billing or service concerns. CHANGES TO THIS POLICY DMQS may update this Refund & Cancellation Policy periodically. Changes will be reflected by updating the “Last Updated” date on this page. CONTACT US Questions regarding refunds, cancellations, purchases, or billing may be directed to: Debra Moore Quality Solutions LLC 900 E Pecan St, Ste 300, Box 115 Pflugerville, TX 78660 Email: deb@debramoorequalitysolutions.com Website: debramoorequalitysolutions.com.